Effective September 17, 2026
This policy applies to services purchased from Kings Court 4 LLC unless a written service agreement expressly provides different terms. Any different terms will be disclosed before purchase. Applicable rights that cannot lawfully be waived remain unaffected.
1. How to cancel
Email Kingscourt4llc@gmail.com with your company name, project or invoice number, and requested cancellation date. Written notice is effective when received, even if acknowledgment follows later. We aim to acknowledge requests within 2 business days. Business days are Monday through Friday, excluding U.S. federal holidays.
2. One-time projects and campaigns
You may cancel a project in writing at any time. Unless you request a later date, cancellation takes effect when we receive your notice and we stop new work as reasonably practicable.
You are responsible for work performed through that date and previously approved outside costs that cannot be cancelled or recovered. Completed work is valued using the milestone fees or rates in your agreement. Partially completed milestones are charged proportionately to documented work performed, up to the agreed milestone fee. We provide an itemized reconciliation and do not charge an additional cancellation penalty under this policy.
3. Monthly retainers
Either party may end a month-to-month retainer with 30 calendar days’ written notice. Agreed services remain available and fees continue through the effective end date. Where that date falls partway through a billing period, the final period is prorated by calendar days. A fixed initial term applies only if expressly stated in your accepted agreement.
We do not bill for periods after the effective end date. Cancelling service ends any associated authorization for future service charges after that date, except amounts already owed.
4. Deposits and unused prepaid fees
Deposits are advance payments credited toward your engagement, not automatically forfeited cancellation fees. If you cancel before work begins and no approved, non-cancellable outside costs have been incurred, prepaid service fees are refunded in full.
After work begins, we subtract charges for completed work, applicable retainer service through the end date, and approved non-recoverable outside costs from amounts already paid. Any remaining balance is refunded; any documented shortfall remains payable under the agreement. We do not charge twice for work already included in a retainer.
5. Advertising and other outside costs
Media spend, creator payments, distribution, production, licensing, and similar third-party costs require advance client approval. Amounts paid directly to third parties are subject to their terms. Where we hold unused, recoverable client funds, we return them as part of the reconciliation. Non-cancellable commitments are itemized.
6. Service-delivery concerns
If work materially differs from the agreed scope, contact us promptly with the details. We will review the issue and, where practical, have 10 business days to correct it or agree on another remedy with you. If we cannot deliver the affected service, we refund the prepaid amount attributable to that undelivered portion.
If we end an engagement without client breach and do not provide the remaining services, we refund the unused prepaid portion. Completed services are not refundable solely because a campaign does not achieve a hoped-for media placement, ranking, lead volume, or revenue result. This does not excuse failure to perform the agreed work.
7. Refund requests and timing
Send requests to Kingscourt4llc@gmail.com with the invoice reference, amount requested, and reason. We aim to review complete requests within 5 business days and will explain any additional information needed. Approved refunds are initiated to the original payment method within 10 business days after approval. Your bank or payment provider may take additional time to post the credit.
No payment-card details should be sent by email. Nothing in this policy limits any rights you have under applicable law or with your payment provider.
8. Contact
Kings Court 4 LLC
1021 W. Adams Street, Suite 200
Chicago, IL 60607
Kingscourt4llc@gmail.com